Legal notices

As part of its activity of selling Stays and Tourist Services, the Seller implements and operates processing of personal data relating to Customers and Beneficiaries. As such, the Tourist Office collects your following personal data: in the document named drive internally with name, first name, telephone number, email address).

In addition, when paying for services online, the Tourist Office records financial data relating to the user's bank account or credit card.

As part of its activity of selling Stays and Tourist Services, the Seller implements and operates processing of personal data relating to Customers and Beneficiaries. As such, the tourist office collects your following personal data: in the document named drive internally with name, first name, telephone number, email address).

In addition, when paying for services online, the Tourist Office records financial data relating to the user's bank account or credit card.

The collection of this personal data is essential for contractual performance and in the event of refusal to communicate it, the Client is exposed to difficulties in the performance of the service which cannot give rise to the liability of the Tourist Office.

This personal data is collected for the exclusive purpose of ensuring the management of the Seller's Customer Base within the framework of the conclusion of the contract and its execution, on the basis of your consent.

They are also used for commercial prospecting purposes by Résot Alsace.

They are only used for the purposes to which the Client has consented.

The Tourist Office ensures that data is only accessible to authorized internal or external recipients subject to an appropriate confidentiality obligation.

Internally, the Tourist Office defines which recipient will have access to which data according to an authorization policy.

Internal recipients
Authorized personnel within our structure.

External recipients

• Tourism partners authorized to access the shared file(s) or database(s) in which the data may appear;
• Providers or support services,
• Administration, legal assistant if applicable.

This personal data collected is kept for the legal retention period relating to the purpose of the processing and for a maximum of 5 years.

Personal data relating to the Customer's bank card is kept exclusively for the time necessary to complete the transaction.

The tourist office implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the tourist office cannot guarantee the security of the transmission or storage of information over the Internet.

The tourist office has formalized the rights and obligations of Customers and Beneficiaries with regard to the processing of their personal data in a document called the Privacy Policy.

In application of the regulations applicable to personal data, each user has the right to query, access, modify, oppose and rectify, for legitimate reasons, the collection and processing of his personal data. It is possible to request that this data be rectified, completed, clarified, updated or deleted.

These rights can be exercised by writing a signed letter to the Data Protection Officer at Mr. Willmann / 1 rue des 11 communes / 67 230 Benfeld, attaching a copy of your identity document to your request.

At any time, the Client may submit a complaint to the CNIL in accordance with the terms indicated on its website: https://www.cnil/fr.

The Tourist Office reserves the right to make any changes to this personal data protection clause at any time. If a change is made to this personal data protection clause, the Tourist Office undertakes to publish the new version on its website at least 15 days before the effective date.